Privacy Policy

Who this policy covers

This policy applies to therealityentertainment.com and information provided directly to Reality Entertainment, the live entertainment business identified on this website as 102176055 Saskatchewan Inc., based in Saskatchewan, Canada. It covers enquiries about our comedy, music, storytelling and other live events across North America.

Independent ticketing platforms, venues and social networks have their own privacy policies. Review those policies when you use their services.

Information we collect

• Information you provide: your name, email address, mobile number, message and any event, sponsorship, group sales or accessibility details you choose to share.
• Communication preferences: newsletter choices and, when you opt in to SMS, the information needed to record and manage that consent.
• Website information: technical information such as browser and device details, IP address and pages requested may be processed by our website and hosting services to deliver the site and help keep it secure.

Only share information needed for your enquiry. Do not send payment card details, identity documents or sensitive medical information through a general contact form.

How information is used

Information is used to respond to requests, provide relevant event information, coordinate enquiries and accessibility assistance, manage subscriptions, operate the website and address security or misuse. Marketing communications depend on your communication choices and the consent required by applicable law.

Providing contact details for an enquiry does not, by itself, mean that you have opted in to promotional text messages.

When information is shared

For the purposes described above, relevant information may be handled by website hosting and support services, enquiry and communication services, and event or venue partners when needed to fulfil a request you make. These categories are limited to the purpose of the service or request. Information may also need to be disclosed where required by law or to address a lawful request.

SMS opt-in is specific to Reality Entertainment. It does not authorise other brands, sponsors or event partners to send you marketing messages.

Text messages and your choices

If you choose to join our SMS programme, messages may include event announcements, ticket information and relevant show updates. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.

Reply STOP to cancel or HELP for help. For additional SMS assistance, contact contact@therealityentertainment.com. See the SMS terms in our Terms of Use for the full programme wording.

Cookies and third party features

The website may use cookies or similar storage for essential functions, security and preferences, such as remembering a dismissed popup. Your browser settings let you restrict or delete cookies; doing so may affect some features.

Features such as embedded social content, maps, externally served fonts and links to ticket providers can involve third party services receiving technical information when those features load or when you visit them. Their policies govern their own processing.

Retention and security

Personal information is kept for the purpose for which it was collected and for relevant operational or legal needs. Retention can differ for enquiry records, subscription choices and consent records. You may contact us to ask about the information associated with your request.

We aim to use safeguards appropriate to the information handled. No website, email or transmission method can guarantee complete security.

Access, corrections and withdrawal

You can ask to access or correct personal information, withdraw optional communication consent, or request deletion where applicable. Legal or recordkeeping requirements may limit deletion. We may need to verify your identity before acting on a request.

Use the unsubscribe link provided in an email where available, reply STOP for SMS, or contact us directly. Withdrawing marketing consent does not prevent you from contacting us or buying tickets.

Children and event age requirements

This website is intended for general event information and adult enquiries. We do not seek personal information from children through our general forms. A parent or guardian who believes a child has supplied personal information can contact us. Individual shows may have their own age requirements.

Questions and policy updates

For privacy questions or requests, email Jay@TheRealityEntertainment.com or call +1 639-997-6969. For SMS assistance, use contact@therealityentertainment.com. Please identify the request or event involved without including unnecessary sensitive information.

This policy may be updated as our services or practices change. The latest version will appear on this page with its update date.