Reality Entertainment · Policies & Guest Support
Ticketing & Refunds
Know what to check before you book, and where to get help if plans for a show change.
Last updated: September 30, 2026
Before you purchase
Book through the link provided on the relevant Reality Entertainment event listing. Confirm the artist, date, city, venue, start time, age restrictions, ticket type, seating and accessibility arrangements.
Read the total price, fees, refund conditions and transfer rules displayed by the seller before paying. These can vary between shows and ticket providers. This page is general guidance and does not replace the conditions of an individual purchase or your rights under applicable law.
Confirmation and ticket support
Your ticket seller or provider issues the purchase confirmation and ticket delivery instructions. Keep the confirmation and order reference. If a ticket is missing, check your email spam folder and the seller’s account or support process.
For checkout, duplicate charges, payment or ticket delivery issues, contact the seller listed on your receipt first. You can contact Reality Entertainment if you need help identifying the event or provider. Never send full card details or post your ticket barcode publicly.
Refund and transfer requests
Refund eligibility, exchanges, transfers and resale depend on the event’s published purchase terms, the seller’s rules and applicable law. Do not assume that tickets can be refunded or transferred because you are unable to attend.
Make a request through the original ticket provider using your order reference. Include the event name and date. Any approved amount, treatment of fees, method and processing time will be confirmed by the seller or the event’s official notice.
Cancelled and rescheduled events
If a show is cancelled or rescheduled, check the official event listing, email notices and original ticket provider for instructions. Whether a ticket remains valid, whether refunds are available, and how to request one will be set out in the event-specific notice and applicable purchase terms, subject to law.
Do not assume a refund has been processed until your ticket provider confirms it. Keep your confirmation until the matter is resolved.
Entry, seating and access
Venue admission, seating, late arrival, identification, prohibited items and age restrictions are event-specific. Check your ticket and the venue’s published rules before travelling.
If you need accessible seating or other assistance, contact us and the ticket provider before purchase so the arrangements for that particular venue can be checked. Read our Accessibility information.
Need help with a booking?
Email Jay@TheRealityEntertainment.com or call +1 639-997-6969 with the event name, city, date and your ticket provider. Share an order reference only through a private support channel.
You can also browse Our Events, read our Terms of Use or review our Privacy Policy.